Shipping Policy
Effective Date: 17/08/2025
Last Updated: 18/08/2025
Thank you for shopping with Dear Gals. We aim to deliver your orders quickly, safely, and affordably. Please read our shipping policy below:
1. Processing Time
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Orders are processed within 2-4 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Methods & Delivery Time
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We ship across India through trusted courier partners such as Delhivery, Bluedart, DTDC, and India Post.
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Standard delivery takes 5-9 business days depending on your location.
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For metro cities, delivery is usually faster (3-5 business days).
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Delays may occur due to weather, courier backlogs, strikes, or unforeseen circumstances beyond our control.
3. Shipping Charges
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Free shipping on all prepaid orders above 499.
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COD (Cash on Delivery), if available, may include an additional handling fee.
4. Tracking Your Order
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Once your order is shipped, you will receive an email/SMS notification with the tracking number and courier details.
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You can track your shipment using the courier’s website or the link provided.
5. International Shipping
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Currently, we only ship within India.
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For international orders, please contact us at support@deargals.com for special arrangements.
6. Undeliverable Packages
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If the package is undelivered due to incorrect address, non-availability, or refusal to accept, the order will be returned to us.
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Reshipping charges will apply if you request delivery again.
7. Damaged or Missing Items
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If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery at support@deargals.com with photos/videos of the package.
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We will investigate and offer a suitable solution (replacement/refund).
8. Contact Us
For any shipping-related queries, please contact:
📧 support@deargals.com