Cancellation & Refund Policies

Cancellation & Refunds Policy

Last updated: [18 08 2025]

Hi! We make your pieces on-demand to reduce waste. That means every item is created just for you. Here’s how cancellations, exchanges, and refunds work.

1) Order Cancellation

  • 2-hour window: You can cancel or edit your order within 2 hours of purchase from your order confirmation page or by emailing [support@deargals.com] with your Order ID.

  • After 2 hours: Production may have started. We’ll try our best, but cancellations aren’t guaranteed. If production has begun, the order can’t be cancelled.

2) What’s Returnable / Exchangeable

Because we produce on demand, we don’t accept returns for change of mind. We do accept exchanges for sizing on eligible items and replacements for quality issues.

A) Size Exchange (India only)

  • Eligible items: Sports bras/tops/leggings/tees that are unworn, unwashed, unperfumed, with tags & hygiene seals intact.

  • Request within: 7 days of delivery.

  • One-time exchange: We’ll exchange the same product/design for another size (subject to stock).

  • Shipping: Return-to-brand shipping is borne by the customer; we ship the replacement back to you free (first exchange).

B) Defective / Damaged / Wrong Item

  • If your order arrived damaged, has a manufacturing or print defect, or you received the wrong item/size, we’ll replace or refund.

  • Report within: 72 hours of delivery with clear photos/videos showing:

    • Full product and close-ups of the issue

    • Packing slip & outer package

    • Unboxing (if damage in transit)

  • Email [support@deargals.com] with your Order ID. We’ll respond within 1–2 business days.

3) Non-Returnable Items

For hygiene & safety, the following are final sale (except if defective/wrong item):

  • Sports bras, innerwear, and active tops once used or with hygiene seals broken

  • Customised/personalised items (names, numbers, special prints)

  • Items bought during final sale/clearance

  • Gift cards

4) Colour/Print Disclaimer (POD)

  • Minor colour variation (±10%) can occur across screens and print batches.

  • All-over print alignment can vary slightly at seams on stretch fabrics.
    These normal POD variances aren’t considered defects.

5) How Refunds Are Issued

  • For approved refunds, we process to the original payment method (UPI/card/wallet/net-banking).

  • Processing time: 3–7 business days (your bank/issuer may take longer).

  • Shipping fees, COD fees, and duties are non-refundable unless the error is on our side.

6) Return Shipping Labels (if applicable)

  • For defective/wrong items, we provide a prepaid pickup/label (where serviceable).

  • If pickup isn’t available in your pincode, please ship back using a trackable courier; we’ll reimburse standard charges against a receipt.

7) RTO / Undelivered / Refused Parcels

  • If a parcel returns to us due to incorrect address/phone, repeated delivery attempts failed, or refusal, we can:

    • Reship once after confirming details (reshipping fee applies), or

    • Issue a store credit (product value only) on request.

8) International Orders (outside India)

  • At the moment, we accept defect/wrong-item claims only (no size exchanges).

  • Duties/taxes are set by your country and are non-refundable.

9) How to Raise a Request (Quick Steps)

  1. Email [support@deargals.com] within the stated timelines.

  2. Include: Order ID, issue type (exchange/defect), photos/videos, and your preferred size (for exchanges).

  3. We’ll review and reply within 1–2 business days with next steps.

10) Abuse & Anti-Fraud

We may decline or limit service where there’s evidence of wardrobing, excessive returns, altered items, or misuse of policy.

FAQs (short & sweet)

Q: Can I exchange my sports bra for a different size?
A: Yes—within 7 days, unused with hygiene seal intact (India only). You cover return shipping; we cover the replacement’s outbound once.

Q: I received a defective item.
A: So sorry! Send photos within 72 hours; we’ll replace or refund.

Q: Can I cancel?
A: Within 2 hours from order time—after that, production may have started.

Q: Do you refund shipping/COD fees?
A: Only if the error is ours (defect/wrong item). Otherwise, they’re non-refundable.